Centralized Support Requests
Collect employees' day-to-day IT support requests from a single platform, and analyze the most common ones.
Support & Field · IT Support
IT Support and Privileged Access Request Management
IT Support and Privileged Access Request Management
Centralized and Secure Management for IT Support Processes
With IT Support and Privileged Access Request Management, digitally manage your employees' IT support requests, access permissions, and privilege processes. Get full control over corporate IT governance with ticket management, approval flows, time-based authorization, and an auditable record infrastructure.
No card required1-minute setupEnterprise-grade security
1 minSetup
MobileReady
Module Features
5 capabilities, one module.
What changes at your company with this module? Here are the main features and their benefits.
Solution Library
Offer ready-made solutions for common issues, reducing dependency on the support team.
Asset-Request Linking
Track support requests related to an IT asset retrospectively; purchasing, assignment, and support come together in a single flow.
Consumable Cost Tracking
See how many consumables each unit uses and when, making budget planning easier.
Time-Limited Access Control
Manage IT privilege requests with a start and end date, preventing indefinite access grants.
Benefits
What you gain by using it.
- IT support requests are tracked from a single platform, balancing workload.
- With the solution library, recurring requests are closed quickly.
- The asset-request link increases transparency in IT inventory.
- Consumable spending becomes measurable.
- Privileged access stays under time-based control.
- An auditable record is created for compliance and security processes.
What Happens If You Don't Use It?
Risks of staying non-digital.
The main problems that arise when this process is run manually or in a scattered way.
Risk of Indefinite Access
Privilege grants with no time limit can turn into a security vulnerability.
Repetitive Support Load
Without a solution library, the same issues keep landing on the support team's desk over and over.
Lost IT Inventory Visibility
If the asset-request link isn't tracked, it becomes unclear which device resulted from which request.
Uncontrolled Consumable Spend
If consumable usage isn't tracked, budget overruns are noticed too late.
How It Works
The process, step by step.
Here's how this module works in your day-to-day operations.
01
The Request Is Created
The employee opens an IT support or privilege request through the system.
02
The Solution Library Is Checked
If a matching solution exists, the employee can resolve their own issue right away.
03
Routed to the Support Team
An unresolved request is assigned to the relevant IT staff member.
04
Linked to the Asset
If needed, the request is matched to the relevant IT asset.
05
Closed and Reported
The request is resolved and the process history is archived, audit-ready.
Frequently Asked Questions
What's on your mind, answered.
The questions we get most often about this module, with clear answers.
Can I prioritize support requests?
Yes, you can prioritize and route requests by urgency and category.
Do privileged access grants expire automatically?
Yes, privileged access automatically closes on the end date you define.
Can I link IT assets to the procurement module?
Yes, working together with the Order Management Module, the purchase-assignment-support process comes together in a single flow.
Can I see consumable supply reports by department?
Yes, you can see how much of a consumable each department has used through periodic reports.
Who updates the solution library?
Any IT staff member you authorize can update the solution library at any time.
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