Cross-Department Requests
Assign a task directly to the relevant department for stationery, payroll, procurement, or expense matters.
Support & Field · Admin Support
Admin Service Request Management
Admin Service Request Management
Centralized Control Across Cross-Department Workflows
With Admin Service Request Management, digitally manage all work requests coming into procurement, HR, accounting, and administrative affairs departments. Eliminate manual work-request methods and make processes measurable, traceable, and reportable.
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1 minSetup
MobileReady
Module Features
4 capabilities, one module.
What changes at your company with this module? Here are the main features and their benefits.
Digitized Workflow
Create work assignments to department leads through the system, making the process measurable.
Reportable Requests
Balance workload by reporting how often requests come into which department.
Move Past Traditional Methods
Move the habit of asking for work verbally, by email, or by message into a digital process.
Benefits
What you gain by using it.
- Cross-department requests become standardized and traceable.
- Who opened which request and when is clearly on record.
- Workload is distributed evenly with reports.
- Verbal/email requests give way to a measurable process.
- Corporate coordination and operational efficiency improve.
- Past requests are kept audit-ready.
What Happens If You Don't Use It?
Risks of staying non-digital.
The main problems that arise when this process is run manually or in a scattered way.
Lost Verbal Requests
Requests communicated verbally or by message can be forgotten since they're never recorded.
Unclear Responsibility
If it's unclear which department a request went to and when, pinpointing who's responsible for a delay gets hard.
Unmeasured Workload
If requests coming into departments aren't reported, capacity planning becomes impossible.
Non-Standard Process
Each department taking requests in its own way breaks corporate consistency.
How It Works
The process, step by step.
Here's how this module works in your day-to-day operations.
01
The Request Is Opened
The employee submits their request through the system to the relevant department (HR, procurement, accounting, admin affairs).
02
Routed to the Department
The request automatically lands with the right department lead.
03
It's Reviewed
The lead reviews the request and asks for more information if needed.
04
It's Resolved
The request is completed and its status is updated.
05
It's Reported
Request volume and resolution time are reported by department.
Frequently Asked Questions
What's on your mind, answered.
The questions we get most often about this module, with clear answers.
Which departments can requests be opened for?
You can define requests for any department, including administrative affairs, HR, accounting/finance, and procurement.
Can request processes be reported on?
Yes, request volume and average resolution time can be reported by department.
Can I see what stage a request is at?
Yes, a request's status (open/in progress/completed) can be tracked in real time.
Can urgent requests be prioritized?
Yes, requests can be prioritized by assigning an urgency level.
Do different departments use the same screen?
Yes, each department manages its own incoming requests in separate queues within the same system.
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